FAQ - Sell
Who can I contact about accessibility issues I encountered on this site?
How does Gazelle work?
Why should I choose Gazelle?
Is my personal information safe with Gazelle?
How do I set up an account with Gazelle?
Can I buy or sell in bulk with Gazelle?
Does Gazelle Buy from or Sell to customers outside of the United States?
What shipping methods does Gazelle offer?
Does Gazelle have a referral program?
What is the Gazelle Trade-In Price Promise?
How is the "Gazelle Value" offer calculated?
Which types of electronics does Gazelle buy?
What happens to all the devices Gazelle buys?
I can't find my device on gazelle.com, what should I do?
Does Gazelle buy engraved items?
Can I still sell my device if I don't have all the accessories?
Will Gazelle pay me for any extra accessories I send?
Do you offer extra money if my item has a warranty or extended warranty?
Is there a limit on the number of items I can sell to Gazelle at once?
Does Gazelle purchase phones that have been Lost or Stolen?
Can someone sell my phone that was lost or possibly stolen?
Does Gazelle accept devices that are locked to a non-listed carrier?
Can I still send you things to recycle?
Is there any cost or obligation to use Gazelle?
Guide to Determining the Condition of Your Item
How do I check for water damage on a phone? / Does Gazelle Accept Water Damaged Phones?
What is an ESN, IMEI or MEID?
When does my offer expire?
Will Gazelle extend my offer date?
Which options do I have for payment?
Can I change my payment type?
How long does it take to receive my payment?
How can I check what address I gave you for payment?
How can I change the mailing address for my payment?
How long do I have to change my mind on the payment method?
Once I have shipped my item, how long does it take to receive payment?
Where is my check? How to track your check.
My PayPal payment was sent to the wrong email address, what do I do?
How can I find out what items this payment covers?
How Can I Cancel My Transaction?
When selling my device to Gazelle, how can I remove an item from my transaction or how can I cancel my whole transaction?
How to prepare device to ship to Gazelle
Do I have to go to the Post Office to ship my item?
Can I send more than one item in the same box?
Can I add more items to my order after I have checked out?
What if I have mailed my item to you but I forgot to include an accessory?
Can I use the shipping label you sent on a different box?
I was given one mailing label but I have two boxes, how can I receive an additional label?
I did not include my packing slip in my box.
Where is that box and pre-paid shipping label you promised?
What happens once I have sent in my item?
Can I track my package while on it's way to Gazelle?
I received an email notification saying my payment was issued but I haven't received it. What do I do?
What happens if you disagree with the condition or model I select for my item?
If Gazelle checks out my item and the offer is lowered, what can I do if I disagree?
Which iPhone do I have?
How to turn off "Find My iPhone" after you have shipped it to Gazelle
How to deactivate "Find My iPhone" before shipping to Gazelle
How to erase all of your iPhone's data and settings
How do I deactivate iMessage so I receive messages on my new phone?
What accessories do I need to send with my iPhone?
Do I need to remove the SIM card from my phone or iPad?
How do I remove my SIM card?
How do I deactivate my phone or other device?
How to deactivate Samsung "Find My Mobile" Reactivation Lock before shipping to Gazelle.
All items we purchase are shown on the website.
How do I deauthorize my Apple computer? (music, apps, software, etc.)
I have upgraded my Apple laptop and I do not see any options to add these upgrades, will you pay me extra money for the upgrades at a later time?